Collecting stakeholder views in ICP care
39a A survey (or similar) of
staff, about the ICP process is conducted at least annually and the
survey results acted on.
39b A survey (or similar) of service users and informal carers
about the care they have received is conducted at least annually,
and the survey results acted on.
Supporting material for service improvement standard
Staff and service user surveys are crucial for getting feedback
about the ICP process and about the experience of having care
delivered to someone through an ICP. These surveys can also be an
important part of involving these key stakeholders in the service
improvements that matter most.
No single survey is being recommended here. We suggest that each
NHS board area develops its own survey or questionnaire to meet its
needs. The most important element of designing your survey is
involving staff and service users in the process of developing
them. This process will foster partnership and good working
relationships with staff and with service users and informal
carers. This will also ensure that feedback is obtained about the
important local issues.