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Process mapping
Standard 3: A process mapping exercise is conducted in the early stages of ICP development. 

Criterion
3a A process mapping exercise should:

  • identify current patterns of service delivery and available resources
  • examine the journey of care for service users and informal carers
  • establish the strengths and weaknesses of current service provision
  • quantify demands on the services
  • identify the gaps in services
  • identify gaps in staff skills and competencies, and
  • identify how the journey of care can be improved.
        
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Ready
30|11|2008  - Scottish Government
Scottish Government Improvement Support Team: Improvement Toolkits
Toolkit 1: Develop Yourself; Toolkit 2: Develop Your Organisation; Toolkit 3: The Leadership Toolkit; Toolkit 4: The Continuous Improvement Tookit
Link  Link
30|11|2008  - National Leadership and Innovation Agency for Heal...
Integrated care pathways: a guide to good practice (NHS Wales)
Llanharan, Wales: National Leadership and Innovation Agency for Healthcare; 2005. See Section 2.1. Developing Your Integrated Care Pathway p24-31
Link  Link
30|10|2008  - Scottish Government
Scottish Government Improvement Support Team: Mental Health Collaborative
Link  Link
31|12|2007  - Victorian Quality Council
Process mapping: A guide for health service staff
Victorian Quality Council, Melbourne
Link  Link
6|9|2007  - Centre for Change and Innovation
A guide to service improvement: tools and techniques for the delivery of modern healthcare
Centre for Change and Innovation. A guide to service improvement: tools and techniques for the delivery of modern healthcare. Edinburgh: SEHD; 2005
Link  Link
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