Standard 16: There is a record that the service user has been actively involved in the planning of their care.

Criteria
16a The care record shows that care is planned and agreed with the service user and informal carer in a format that is accessible and takes into account personal values and beliefs.

16b The care record shows that advice has been provided to the service user and their informal carer on sources of further information and support, for example voluntary organisations and advocacy services.