Collecting stakeholder views on ICP care

Standard 21: Stakeholder views about care delivered through ICPs are collected and acted upon.


Criteria

21a    A survey (or similar) of staff, about the ICP process is conducted at least annually and the survey results acted upon.

21b    A survey (or similar) of children, young people and their parents/carers about the care they have received is conducted at least annually, and the survey results acted upon.