Rationale

ICPs are a tool for improving care. In order to focus improvement work on the right areas, and identify the improvements that will have the biggest impact, it is important for all stakeholders to have a firm understanding about what actually happens in day‑to-day practice. Process mapping identifies and examines the existing journeys of care from the perspective of children, young people, their parents/carers and the children’s workforce . Services can begin to see where changes or improvements can be made by identifying gaps, overlaps, strengths and weaknesses of the current service provision and processes. This exercise alone can help to build good team working and develop shared goals and responsibilities. Process mapping should be carried out early on in the ICP development process.