1. Named leads

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Named leads

Standard 1: A named service lead in partnership with a named ICP co-ordinator is responsible for driving ICP development and implementation.

Criteria
1a A named service lead is allocated responsibility for driving ICP development and implementation.

1b A named ICP co-ordinator is allocated responsibility for supporting ICP development and implementation.

Suggested roles and responsibilities of Service Leads:

To work with the development lead to ensure progress towards project aims and targets
To provide clinical expertise and advice to the project on the specific diagnostic group
To advise the project team on the evidence base and local best practice for inclusion in the ICP
To chair project meetings
To represent the team at a senior management level on aspects of the project which require managerial decision making
To influence key decision makers
To champion the ICP project

Role of the ICP Co-ordinator:

To provide leadership and marketing
To project manage the ICP development and implementation
To plan and evaluate
To provide implementation support including trouble-shooting
To communicate, chase, motivate, negotiate
To facilitate especially process mapping and ICP writing
To train, mentor, support
To deliver

Skills of the ICP Co-ordinator:

Project management
People and team management
Managing diverse and complex teams
Managing stress and raising morale
Dealing with people's 'baggage'
Handling difficult people and managing conflict
Awareness of, and managing, local politics
Assertiveness skills
Communication and public relations
Facilitation skills
Managing complex organisational relationships
Negotiation skills
Persuading and influencing people
Presentation skills
Writing and design skills
Managing multiple projects, meeting deadlines and achieving objectives
Chairing effective meetings
Objective setting
Budget management
Time management
Ability to thrive on change and uncertainty