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16. Person-centred care
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10. Holistic assessment
11. Risk assessment and management
12. Specific risk assessment in women
13. Physical health assessment and management
14. Diagnosis
15. Psychological and psychosocial interventions
16. Person-centred care
17. Single care plan
18. Recording medication decisions
19. Treatment of Substance misuse
20. Inpatient admission and discharge
21. Measure of needs and outcome
Person-centred care
Standard 16: There is a record that the service user has been actively involved in the planning of their care.
Criteria
16a The care record shows that care is planned and agreed with the service user and informal carer in a format that is accessible and takes into account personal values and beliefs.
16b The care record shows that advice has been provided to the service user and their informal carer on sources of further information and support, for example voluntary organisations and advocacy services.
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Rationale
Person-centred care should ensure that assessments, care planning and care delivery are based on the recovery outcomes identified by the service user rather than on the availability of services and treatments.
The care provided should be planned with the service user and their informal carer on the basis of assessed needs. Service users and informal carers should be provided with a range of information about the condition, treatment options, outcomes, risks, side-effects and rights on an ongoing basis.
Services should offer an appropriate choice of options that take into account the service user's values and beliefs, and meets the six strands of equality and diversity.
Most people using mental health services will not be subject to the use of the Mental Health (Care and Treatment) (Scotland) Act 2003 or the Adults with Incapacity (Scotland) Act 2000, but the principles have a universal validity for service providers and those using them.
Examples of evidence required to meet standard 16:
Criteria 16a:
- Blank care record demonstrating the recording of how the service user is able to contribute to the design of their care package
- Staff guidance on care planning
- Local training available and numbers of staff attending person centred care planning and/or recovery training
- Local training available and numbers of staff attending equality and diversity training
Criteria 16b:
- The range of information leaflets available
- Resource packs for staff/local resource directory